Throughout this article, we will refer to the action taken by Continental Airlines in the incredible turnaround they staged in 1994/1995. In twelve short months, following a five-point turnaround plan, Continental went from net losses of $613 million to a net profit of $224 million. Not a bad effort for a year’s work. (more…)
November, 2009
No Better Time for Market Research
The economic downturn is no time to guess what your clients are thinking. Before investing in gut feelings or past remedies, find out what your customers – and ex-customers – want. Just ask. It’s existing clients who offer the most potential for growth, and at the lowest cost. Talking to them is a good way to further develop or to start a customer relationship management program. (more…)
Insightful Articles
Rochester Accountant CPA – Ten Ways to Attract Angel Funding
A vast majority of young companies never make it past the initial screening process. Here’s how to beat the odds.
Read article at forbes.com
Are You a Tigger, or an Eeyore? News from the top at HSN, Inc.
In managing people, attitude goes much further than quantitative skills, says Mindy Grossman, the chief executive of HSN Inc.
Read article at NYTimes.com
