The current hot topic of debate in the world of small business is: does being customer centric play a role in success? Can great customer service alone do the job? Can being customer centric be detrimental? (more…)
Posts Tagged ‘customer service’
Get Your Staff Out Of The Office
Your bookkeeper calls in one morning to say her son is sick and cannot go to school. She will have to stay home and look after him. (more…)
How To Retain Good Customers
When times get tough, the cost of sales goes up. Potential customers are less likely to want to talk to a salesperson because they are in a fiscally conservative mindset. In recent months you may have heard the phrase “retention is the new acquisition”. This simply means you’re doing well if you can hold onto your customers. And of those, make sure you hold on tightest to the best ones. But how? (more…)
Emerging Trends for SMEs
The great news for business is that emerging technologies are making possible a return to earlier times when business owners and their customers knew each other and had personal relationships that extended beyond the tight boundaries of buying and selling goods and services. (more…)
Customer Service, Awesome Service
Don’t just boast about your awesome customer service- create a system and take the steps to really mean it. (more…)