How to Build a “Client Journey Map”

So what the heck is a client journey map? It is a way of documenting the total client experience across all contact points of your business on their path to a sale. How are clients interacting with you and where are the gaps? Analyzing your business in this way is important because it helps you improve your client’s experience by …

Building A Great Team Culture

It seems that the challenge of building a team has been with us forever. People are the essential ingredient in all businesses however many business owners struggle to harness and develop the huge opportunity that a motivated and committed team of people can bring to a business.