7 Signs You Are a Bad Communicator

What exactly is communication? How should it be defined? Simply put, it is the “successful sharing of ideas or feelings.” The key word here is: SUCCESSFUL. Many entrepreneurs assume they are effective communicators; but being a strong, decisive and authoritative leader, while important, has nothing to do with effective communication. In fact, people with these characteristics are often the worst …

Dealing with Client Complaints

The harsh truth about client behavior is that when dissatisfied, they are more likely to simply take their business elsewhere than make a formal complaint.